Community engagement strengthens trust and accountability by ensuring affected people participate in decisions that affect their lives. MHA uses feedback mechanisms—including hotlines and suggestion channels where available—community meetings, and feedback tracking, and adapts services based on priorities communities identify. Activities include participatory needs assessments, support to community committees and volunteers, and clear communication on assistance criteria, timelines, and safety. We promote complaint handling, responsive follow-up, and outreach that reaches vulnerable groups.
Key activities
- Feedback channels, meetings, and tracking with follow-up
- Participatory needs assessments and community committees
- Transparent communication on criteria, timelines, and safety
Two-way
Communication & accountability
Inclusive
Outreach to vulnerable groups
